Cancellation & refund policy

Welcome to Travelandfare.com. We understand that travel plans can change unexpectedly due to personal circumstances, airline schedule changes, weather conditions, or other unforeseen events. Our Cancellation and Refund Policy explains the terms and procedures governing cancellations, refund requests, flight changes, and other booking-related services purchased through our website.

Travelandfare.com aims to provide a transparent and convenient booking experience consistent with applicable consumer protection laws and the general refund principles followed by major U.S. airlines, including American Airlines, Delta Air Lines, United Airlines, Southwest Airlines, Alaska Airlines, and JetBlue Airways.

Because airline tickets are subject to the fare rules and conditions established by the operating airline, cancellation charges, refund eligibility, and processing times may vary by itinerary, ticket type, and booking conditions.

By making a reservation through Travelandfare.com, you acknowledge that you have reviewed and understood this policy. Nothing in this policy is intended to limit any consumer rights that cannot lawfully be waived under applicable law.

This policy applies to airline tickets and related travel services booked through Travelandfare.com, including domestic and international flights, where such services are offered.

The policy covers:

• Customer-requested cancellations.
• Refundable and non-refundable airline tickets.
• Airline-initiated cancellations and significant schedule changes.
• Refunds for unused tickets and eligible unused services.
• Booking service fees and applicable cancellation charges.
• No-shows, missed flights, and partially used tickets.
• Refund processing, payment methods, and customer support.

The applicable airline fare rules, ticket conditions, booking confirmation, and mandatory legal requirements will determine the final refund entitlement for each reservation.

Customers who wish to cancel a reservation made through Travelandfare.com should contact our customer support team or use the cancellation facility available on our website, if provided.

All cancellation requests are subject to verification of the booking, ticket status, airline rules, and applicable deadlines. Customers should submit requests as early as possible and before the scheduled departure time.

For refundable tickets, the customer may qualify for a refund of the eligible unused ticket value, subject to the fare conditions and any permitted charges.

For non-refundable tickets, the airfare generally will not be refunded when the customer voluntarily cancels and the flight operates as scheduled. However, certain unused taxes, fees, airline credits, or other amounts may be recoverable depending on the ticket conditions and applicable law.

If a cancellation penalty, airline fee, or Travelandfare.com service fee applies, the relevant amount will be disclosed or explained before the cancellation is finalized whenever reasonably practicable.

Submitting a cancellation request does not, by itself, guarantee a refund. The request must be processed and the ticket must be cancelled in accordance with the applicable booking conditions.

Refundable tickets

Refundable tickets generally allow customers to cancel their bookings and receive a refund of the eligible unused fare, subject to the ticket's specific conditions. Any permitted cancellation charges, deductions, or restrictions will be applied as disclosed at the time of purchase.

Customers should review the fare rules before booking because refundable tickets may carry a higher purchase price than restricted fares.

Non-refundable tickets

Non-refundable tickets generally do not qualify for a refund of the base airfare when a customer voluntarily cancels a flight that operates as scheduled.

Depending on the airline's rules, customers may be eligible for a travel credit, future flight credit, or refund of certain unused government-imposed taxes and fees. Such eligibility is not guaranteed and depends on the applicable fare conditions and legal requirements.

Basic economy and other restricted fares

Basic economy, economy light, promotional, discounted, and other restricted fares may have additional limitations on cancellations, changes, seat selection, baggage, and refunds.

These restrictions vary among airlines and ticket types. Travelandfare.com will apply the conditions associated with the ticket purchased, subject to applicable law.

Certain U.S. airline bookings are covered by a federal requirement under which airlines must either permit cancellation within 24 hours for a full refund or provide a qualifying 24-hour reservation hold, for tickets purchased at least seven days before departure.

This federal requirement does not automatically extend to every reservation made through a third-party travel agency or online travel agency.

Travelandfare.com may offer a similar 24-hour cancellation arrangement for eligible bookings when expressly stated during the booking process or in the booking confirmation.

Customers must review the conditions applicable to their specific reservation, including the booking channel, departure date, cancellation deadline, and ticket status.

Where Travelandfare.com expressly offers a 24-hour cancellation guarantee, eligible requests must be submitted within the stated period and before any applicable deadline. Any advertised guarantee will be administered according to its disclosed terms and applicable law.

If an airline cancels a flight or makes a significant schedule change, Travelandfare.com will assist customers in understanding the available options and, where applicable, submitting refund or rebooking requests.

For qualifying flights to, from, or within the United States, applicable U.S. Department of Transportation rules provide refund rights when a flight is cancelled or significantly changed and the passenger chooses not to travel or accept alternative transportation or other compensation in place of a refund.

Under applicable rules, significant changes can include certain departures or arrivals that occur at least three hours earlier or later for domestic itineraries, or six hours earlier or later for international itineraries, changes to the origin or destination airport, additional connections, and involuntary downgrades. Specific rules and exceptions may apply.

When a customer is eligible for a refund, the refund will be handled by the responsible airline or ticket agent, depending on the transaction and applicable requirements. Customers will not be required to accept a travel voucher or credit in place of a refund where the law requires a refund and the customer has not affirmatively chosen an alternative.

If the customer accepts an alternative flight or continues traveling under a changed itinerary, refund eligibility may be affected.

Travelandfare.com will communicate material information made available to us by the airline and help facilitate the appropriate next steps.

A cancellation may involve one or more separate charges, depending on the booking.

These may include:

• Airline-imposed cancellation or ticket-reissue fees, where permitted.
• Fare differences associated with a voluntary change.
• Travelandfare.com service or assistance fees disclosed during booking.
• Non-refundable third-party service charges, where permitted by applicable law and the disclosed terms.

Airline penalties and Travelandfare.com service fees are separate charges and may be subject to different refund rules.

Any fee retained must be consistent with the terms disclosed to the customer and applicable law. No fee will be applied where prohibited by law or where the customer is entitled to a refund free of that fee.

A customer who fails to check in, arrive at the airport on time, or board a scheduled flight without cancelling the reservation may be classified as a no-show under the airline's conditions.

No-shows can result in the forfeiture of the ticket's unused value, cancellation of remaining flight segments, or additional restrictions on the itinerary.

If you anticipate missing a flight, contact Travelandfare.com and the airline as soon as possible. Early notification may preserve certain options under the applicable fare rules.

Refunds for missed flights are not guaranteed. Any eligible unused taxes, fees, or ticket value will be assessed according to the airline's rules and applicable law.

If a customer has already used part of a ticket, the refundable amount may be calculated by deducting the value of the completed travel and any lawful applicable charges from the original ticket price.

For round-trip, multi-city, or connecting itineraries, cancellation of one segment may affect the remaining segments. Customers should not independently cancel or skip a flight segment without checking the consequences with the airline or Travelandfare.com.

Refund eligibility for unused portions will depend on the ticket conditions, the reason for cancellation, and applicable legal requirements.

Additional services may include checked baggage, seat selection, priority boarding, meals, lounge access, and other optional travel products.

Refund eligibility depends on who supplied the service, whether the service was used, the applicable terms, and the reason it was unavailable.

Where applicable law requires a refund for a paid service that was not provided, the responsible provider will process the refund. For example, certain airline ancillary service fees may be refundable when the airline fails to provide the purchased service.

Requests involving baggage fees, airline-provided services, or third-party products may need to be directed to the airline or the relevant service provider.

To request a cancellation or refund, customers should follow these steps:

1. Contact Travelandfare.com through the customer support details published on our website.
2. Provide the booking reference number, passenger name, ticket number if available, and registered email address.
3. Clearly state whether you are requesting a cancellation, a refund, or assistance with rebooking.
4. Provide any supporting documents reasonably required to verify the request.
5. Allow our support team to review the fare conditions and determine the appropriate processing route.

Travelandfare.com may contact the airline or relevant service provider to verify refund eligibility and obtain the necessary authorization.

Customers should retain their booking confirmation, cancellation acknowledgment, payment receipt, and related correspondence until the matter is resolved.

Refund processing times depend on the payment method, ticket issuer, airline, payment provider, and applicable legal requirements.

For qualifying refunds governed by U.S. Department of Transportation rules, the applicable deadline is generally seven business days for credit card payments and 20 calendar days for other payment methods.

For other eligible refunds, processing may take longer depending on the airline's procedures, banking arrangements, international transactions, or verification requirements.

Once a refund has been initiated, the time required for the funds to appear in the customer's account may depend on the financial institution or payment provider.

Travelandfare.com will provide reasonable assistance with refund-status inquiries. Any processing estimate provided is not a guarantee that a bank or third party will complete the transaction by that date.

Where a refund is due, it will generally be returned to the original form of payment, subject to applicable law, payment-provider requirements, and the terms of the original transaction.

Alternative compensation, such as travel credits or vouchers, may be offered where appropriate. Customers will not be required to accept such alternatives instead of a refund when applicable law entitles them to a refund and requires the original form of payment.

For international bookings, exchange-rate fluctuations, bank charges, and currency-conversion practices may affect the amount displayed in the customer's account. Any currency treatment will be subject to the original transaction terms and applicable legal requirements.

Unexpected events such as severe weather, natural disasters, public health emergencies, government travel restrictions, airport closures, or operational disruptions may affect flight schedules.

In such circumstances, the airline may offer rebooking, travel credits, or refunds depending on the applicable rules and circumstances.

Travelandfare.com will communicate available options when information is provided by the airline. Exceptional circumstances do not automatically make every customer-initiated cancellation refundable, but they do not remove any refund rights that apply under law.

Customers requiring special assistance should contact customer support promptly so available options can be reviewed.

Travelandfare.com reserves the right to verify the identity of the booking holder, payment details, and refund request before processing a transaction, where reasonably necessary to prevent fraud or unauthorized cancellations.

Refunds will not be knowingly issued to unauthorized individuals or unrelated payment accounts. Additional documentation may be requested where permitted by law.

Verification procedures will not be used to unlawfully delay or deny a refund that is otherwise due.

Travelandfare.com may update this policy to reflect changes in airline fare rules, booking procedures, applicable regulations, or business operations.

The version applicable to a booking will be determined by the relevant terms, the timing of the transaction, and applicable law. Changes to this policy will not eliminate rights that customers have already acquired under mandatory law.

Where a particular airline's ticket conditions conflict with a mandatory legal requirement, the mandatory legal requirement will prevail.

For cancellation assistance, refund inquiries, or clarification of this policy, please contact Travelandfare.com using the customer support email address, telephone number, or contact form published on our website.

Please include your booking reference number and a brief description of your request so our team can assist you efficiently.

Travelandfare.com is committed to transparent booking practices, clear communication, and fair handling of eligible cancellation and refund requests.